I know most people here are likely power users with ample token budgets but I am not.
I use claude-cli (the 22$/€ plan) for code in thesis related work in varying ways and a reset I had banked (valid until today) vanished from my account without warning or explanation (not even a history of resets or similar). I thought this would be an easy fix but somehow the support agent can see every usage stat and reset time I have but that one. It refuses to escalate the issue to someone who can help and I started looking here and on reddit and it appears this is a common issue. How is this acceptable to any community's standard and is there a specific way people deal with this? The only other option I feel is to bare our collective throats to AI companies who we pay to then beg for not arbitrary altering deals.
I know this is a rant in many ways but I am wondering if people share in this feeling or are generally just content with the status quo?
UPDATE: Threatening will result in human response but not a helpful, nor personalized one. Even the links like " Reply directly to this email or through our <link>Messenger</link>" do not work. If anyone ever needs to reach Anthropic human support I do not think it is morally reprehensive to do so by threatening an unhelpful service AI, if you do that's fine. It works however.
Welcome to reality. You cannot trust companies that ignore all kinds of laws in existence
Yeah. IME if things aren't working the way the docs say they're supposed to (i.e. when you need support) the agent is just totally useless. Sales too, if the happy path doesn't work you're not buying a plan from them. My suspicion is that they don't care if 0.5% of people ditch them because they're approximately the only game in town, and it's not worth their time to task a person with this.
They have no moat. Switch.